Shipping policy

Shipping cost

• United States: Free Standard Shipping on every order, no minimum. Express Insured Shipping is available at checkout for $4.99.
• International: Free Standard Shipping to supported countries. Express Insured Shipping is available at checkout for $4.99.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Delivery time

Estimated delivery dates are shown on each product page and at checkout. Most US orders arrive within 7–14 business days of ordering.

Tracking

You'll receive an email with your tracking number as soon as your order ships. Tracking can take 24–48 hours to show updates after it's created.

Order issues

If your tracking hasn't updated for 7 days, or your order hasn't arrived by the latest estimated date, email contact@velaori.com with your order number and we'll sort it out.

Address changes

Need to change your shipping address? Email us within 12 hours of placing your order, before it ships.

Questions? contact@velaori.com