Refund policy
Our guarantee: The 90-Night Test
Every Velaori product comes with a 90-day guarantee. Use it every day for up to 90 days. If it doesn't earn its place in your home, contact us within 90 days of delivery for a refund or replacement.
Exception: Scent Swap refills are final sale. Because they're fragrance oil, refills can't be returned or refunded unless they arrive damaged, leaking or wrong. Diffusers, shower heads, lamps and everything else are covered by The 90-Night Test.
How to start a return
Email us at contact@velaori.com with your order number and a short note on what didn't work for you. We reply within 1–2 business days with return instructions. Please don't send items back before contacting us, because returns sent without instructions can't be processed.
Conditions
- Items should be returned with all original parts and accessories (for example, the massager's pillow, charging cable and remote, or Ease's massager and charging cable).
- Free bonus items included with your order (such as the 15-Minute Neck Release Guide) don't need to be returned and aren't refunded separately.
- For health reasons, used personal-care items such as shampoo bars, sponges and serums can be refunded only if they are faulty or arrive damaged.
Return shipping
Return shipping is covered by the customer, except when an item arrives damaged, faulty or incorrect, in which case we cover it.
Damaged, faulty or wrong items
If your order arrives damaged or isn't what you ordered, email us within 14 days of delivery with a photo and we'll send a replacement or a full refund, at no cost to you.
Refunds
Once your return is received and checked, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Questions? contact@velaori.com