Shipping Policy

Shipping Policy

Thank you for shopping with Velaori!

Processing Time

Orders are processed and dispatched within 1–2 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

We ship internationally. After dispatch, most orders arrive within 8–13 business days.

Delivery times are estimates and may vary depending on your location, local postal service, customs processing, weather, and other factors outside our control.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow a few days for tracking updates to appear.

Customs and Duties

International orders may be subject to customs duties, taxes, or import fees determined by your country. Any such charges are the responsibility of the customer.

Address Changes

Please make sure your shipping address is correct before placing your order. Contact us at support@velaori.com as soon as possible if you need to update an address. We cannot guarantee changes once an order has been processed or shipped.

Delays and Lost Packages

We are not responsible for delays caused by customs, carriers, or incorrect addresses provided at checkout. If your package appears lost or has not arrived within a reasonable time after the estimated delivery window, contact us at support@velaori.com and we will help look into it.